Omkar Dhomane

About

Hello! I am Omkar Dhomane. My academic and professional experience is primarily in the areas of Cloud Computing, Platform Engineering, Site Reliability Engineering (SRE), DevOps, Kubernetes, and Generative AI. As a Senior Cloud Product Specialist at Strategy (formerly MicroStrategy), my role encompasses architecting and operating a multi-cloud PaaS product offering, with a strong focus on embracing the latest AI tools for automation. With more than 8 years of solid experience in Cloud Computing, Systems Development, Platform Engineering, Site Reliability, and Computer Networking, my approach is rooted in innovative, high-impact projects adhering to industry standards and the use of cutting-edge tools and services.

In the past, I worked as a Senior Systems Engineer at Verizon USA and as a Cloud Support Engineer at Amazon Web Services (AWS), and graduated with a Master of Science (MS) in Telecommunications Engineering and Management from the University of Maryland, College Park in May 2018.

This is my portfolio website which contains information about my academic and professional background, my core skills and some of my interesting projects. If you share the same passion for technology as I do, Let us connect! 🚀✉️

Name

Omkar M. Dhomane

omkardhomane@gmail.com

Location

Mumbai, India (Remote)

Languages

English, Hindi, Marathi, French

Professional Skills

KUBERNETES

90%

CLOUD (AWS/AZURE/GCP)

90%

CI/CD & IAC

85%

OBSERVABILITY

85%

AI / GENAI

60%

FINOPS

65%

LINUX

85%

PYTHON

75%

Some of my Projects

CloudBox

Self-hosted · private repo

Kubernetes Bastion Radar

Kubernetes · private repo

Langfuse AI Agent Hooks

AI Observability

ktunnel

Networking · private repo

RAG Sandbox Notebooks

AI / Vector Search · private repo

electroncss

Dev Tooling

Cellular Network Simulator

Python

Linux Bash Scripts

Linux

Kali Linux Penetration Testing

Security

AWS CloudFormation Stacks

Cloud

k8s-ai-sre-copilot-lab

AIOps / Kubernetes SRE

LLM-Sandbox

LLMOps

Work Experience

May 2022 - Present

Strategy

Senior Cloud Product Specialist

Mar 2024 - Present

Own end-to-end reliability and operational strategy for a multi-cloud PaaS platform (AWS, Azure, GCP) spanning 1,500+ customer environments across 20+ regions, sustaining 99.95% availability and 95%+ SLA compliance while serving as Incident Commander for 100+ high-priority incidents annually.

Oversee and scale Kubernetes infrastructure across 600+ EKS, AKS, and GKE clusters, optimizing the observability stack (OpenTelemetry, Prometheus, Grafana) to reduce mean-time-to-detect by 85% and mean-time-to-resolve by 50%.

Architecting GitOps and infrastructure-as-code automation (Terraform, Helm, Argo Workflows) to eliminate ~45+ engineering-hours per month of manual toil, reallocating engineering capacity to platform hardening and resiliency.

Strengthen platform security posture across a multi-tenant footprint, closing 90% of critical security findings within SLA via IAM least-privilege policies, automated certificate lifecycle management, and network policy controls.

Piloted an LLM-powered operations SRE-Copilot and agentic triage system for incident classification and automated runbook retrieval, cutting time-to-first-response on routine alerts by ~40%.

Cloud Product Specialist

May 2022 - Mar 2024

Delivered production operational insights for 300+ enterprise multi-cloud PaaS environments (AWS, Azure, GCP), resolving an estimated 1,200 operational requests and incidents annually against defined SLAs.

Re-architected CI/CD and infrastructure delivery pipelines (GitHub Actions, Jenkins, Helm, Terraform, Argo CD), increasing deployment frequency by 40% while cutting manual deployment errors by 35%.

Automated deployment, backup, cloud migration, disaster recovery, and validation workflows across the environment fleet, cutting average task execution time from 90 minutes to 20 minutes — a 78% reduction.

Partnered across engineering, networking, security, and database teams to standardize operational runbooks for 200+ environments, improving first-time resolution rates for recurring incident classes.

Prototyped early AI and agentic automation patterns (LLM-assisted scripting, automated remediation suggestions) that laid the groundwork for the team's later AI-assisted operations tooling.

Jan 2021 - May 2022

Verizon

Senior Systems Engineer

Designed and deployed high-performance cloud virtualization infrastructure across VMware, OpenStack, and AWS for the Verizon Fios 5G Lab, consolidating compute footprints to reduce lab hardware infrastructure costs by 25%.

Architected resilient network and routing topologies (DHCP, DNS, TCP/IP, IPSec, Load Balancing) supporting multi-tenant 5G testing, sustaining 99.9% lab uptime and reducing network-related test failures by 30%.

Led the containerization and migration of monolithic applications to Docker and Kubernetes, standardizing deployment patterns across 5G microservices to accelerate product release cycles by 35%.

Built enterprise-grade CI/CD and IaC automation frameworks (Ansible, Terraform, Jenkins, Python) that eliminated manual server provisioning, cutting environment onboarding time from days to under 2 hours and improving engineering SLA adherence to 98%.

Nov 2018 - Nov 2020

Amazon Web Services (AWS)

Cloud Support Engineer - DevOps

Dec 2019 - Nov 2020 · Herndon, VA

Delivered production operations management across AWS Compute, Storage, and Operations services (EC2, VPC, EKS, S3, Lambda, Systems Manager, CloudWatch, etc.) for business-critical customer workloads, serving as team Subject-Matter Expert (SME) for EC2 Linux and Systems Manager, resolving 50+ high-complexity enterprise escalations monthly and leading 150+ live troubleshooting sessions over the role's tenure.

Designed and delivered advanced technical trainings, tutorials, how-to videos, and knowledge articles for the AWS Developer community, authoring 15+ pieces of internal KB content and reducing repeat escalations on common issues by an estimated 20%.

Coached and mentored incoming engineers on troubleshooting methodology and AWS service depth, cutting new-hire ramp-up time to full case-load readiness by an estimated 25%.

Partnered with AWS service development teams on high-complexity issues and contact-deflection initiatives, contributing to an estimated 15% reduction in repeat customer contacts for AWS services.

Deployed multiple internal tools and scripts to streamline case diagnostics for the support team, and contributed to hiring panels and process-improvement initiatives alongside team leadership.

Cloud Support Associate

Nov 2018 - Dec 2019 · Herndon, VA

Served as a key contributor in supporting AWS services spanning Compute technologies (EC2, Lightsail, VPC), storage services (S3, EBS, EFS), operations and monitoring services (Systems Manager, CloudWatch), containerization services (ECS, EKS), and services enabling customers to migrate on-premise workloads to AWS.

Assisted AWS customers with deployment workflows on Linux systems (Ubuntu, CentOS, RedHat, Amazon Linux) and troubleshooting networking issues in TCP/IP, DNS, SSH, routing, firewalls, and LAN/WAN.

Gained hands-on experience with configuration management tools (Ansible, SSM), infrastructure provisioning tools (Terraform, CloudFormation), building and maintaining CI/CD pipelines using Jenkins, and automating common tasks with Python and Bash/Shell scripting.

Sep 2018 - Nov 2018

Juniors Read LLC.

Software Development Engineer - Intern

Juniors Read LLC is an e-learning multimedia company located in Washington DC. My responsibilities included extracting and processing raw data sets in HTML and CSS, writing modular shell scripts, web scraping using Python libraries and calling associated REST APIs. Also coordinated between teams for code collaboration, development and testing using Git version control.

June 2018 - Aug 2018

Intertek

Security Engineer - Intern

Intertek Group PLC is a British multinational assurance, inspection, product testing and certification company headquartered in London, England. As a part of the network security engineering team in Maryland, US, I implemented FIPS 140-2 and Common Criteria based security testing including Gap Analysis, Physical Testing, Functional Testing, Source Code Review, Algorithm Testing, Compliance Audits and drafting Technical Documents.

Additionally, performed operational testing and troubleshooting of Routers, Switches, Servers & Firewalls along with documenting the results to test a wide range of network hardware, software and firmware products of diverse vendors like Cisco, Juniper, Oracle etc.

Feb 2018 - Apr 2018

Motir Services, Inc.

Network Engineer - Intern

Headquartered in Washington DC, Motir Services is a multi-services firm which includes construction, consulting, facility management, moving and logistics, IT services, and medical staffing services to federal, state, and municipal government organizations. As an in-house Network engineer intern, I deployed, maintained and supported the IT, network and security infrastructure including servers, desktops, routers, switches and firewalls.

I monitored the operational status of the systems using tools for alerts and notifications and responded accordingly through service tickets. Also, provided support via phone and email to diagnose and resolve network problems and provided end user assistance for IT issues.

May 2017 - Oct 2017

CGC Technologies

Network Engineer - Intern & Co-op

CGC Technologies is an Information Technology solutions company providing IT services to the Public and Private sectors in Washington DC. As a part of the network infrastructure team, I planned, configured and supported different customer network environments for remote and on-site network management, server administration, directory services, network security, VPN, virtualization, wireless and VoIP. I collaborated in the installation, configuration and troubleshooting of Cisco and Juniper routers, switches and firewalls.

I also administered real-time network and security monitoring using various enterprise tools, constructed network diagrams in Visio and performed penetration testing and vulnerability scans on customer networks. I handled NOC escalation calls, tracked work orders and trouble tickets in SpiceWorks Helpdesk and directly interacted with clients to provide high-level technical support and resolve LAN/WAN issues.

June 2015 - Nov 2015

Intech Online

Network Administrator - Intern

Intech Online is one of India's Leading DoT Licensed Internet Service Provider. I worked in the Network Operations team and provided Tier-I NOC support, assisted network engineers with troubleshooting, maintenance, upgrading and auditing the ISP’s data center infrastructure.

I monitored the network activity using PRTG and escalated tickets in JIRA Service Desk to the appropriate engineering teams during network outages, operational issues and configuration changes and worked with personnel and facilities management staff to install, remove, or relocate network equipment and authored technical documentation for operating instructions, procedures, and controls to ensure trouble-free operation of systems.

Education

2016 - 2018

Master's Degree

Master of Science (MS)

University of Maryland, College Park, USA

Telecommunications Engineering

Coursework: Networks and Protocols, Advanced Topics in Networking: Network Design and Configuration Lab, Distributed Systems in a Virtual Environment (Linux), Special Topics in Cybersecurity: System Security, Introduction to Cloud Computing etc.

2012 - 2016

Bachelor's Degree

Bachelor of Engineering (BE)

University of Mumbai (Thadomal Shahani Engineering College), India

Electronics and Telecommunications Engineering

Coursework: Computer Communication and Networks, Internet and Voice Communications, Optical Communication and Networks, Data Encryption and Security, Telecommunications Network Management etc.